Shipping policy

Shipping Policy

Dirty Pawz
Last updated: 28 July 2026

1. Where we deliver

We deliver anywhere in South Africa using Aramex Store-to-Door, our courier partner. Your order is delivered directly to the address you provide at checkout.

We currently ship within South Africa only.

2. Delivery time

Orders are delivered within 8–11 business days of your order being placed.

Business days are Monday to Friday, excluding public holidays. This timeframe is an estimate covering both order processing and courier transit — most orders arrive within it, and many arrive sooner.

3. Shipping cost

Shipping is [flat R__ / calculated at checkout], and orders over R[THRESHOLD] ship free. Your exact shipping cost is shown at checkout before you pay, priced in South African rands with no conversion at checkout.

4. Tracking your order

Once your order is dispatched, we'll email you a tracking number so you can follow it through Aramex to your door. If you haven't received tracking details within [X] business days of ordering, email us at dirtypawsza@gmail.com and we'll look into it.

5. Delays

The 8–11 business day timeframe is an estimate, not a guarantee. Occasionally a delivery takes longer for reasons outside our control, including:

courier backlogs or route disruptions
weather, load-shedding or other events affecting Aramex operations
incorrect or incomplete delivery details provided at checkout
nobody available to receive the parcel at the delivery address

We aren't liable for delays caused by the courier or by circumstances beyond our reasonable control. That said, if your order is running late, we're here to help — email us and we'll take it up with Aramex on your behalf and keep you updated.

6. If your order doesn't arrive

If your tracking hasn't moved or your parcel hasn't arrived well beyond the estimated window, contact us at dirtypawsza@gmail.com with your order number. We'll investigate with Aramex and, if the parcel is confirmed lost in transit, we'll replace it or refund you in full. Your order is our responsibility until it reaches you.

7. Getting your delivery details right

Please double-check your delivery address and contact number at checkout. We can't be responsible for orders delayed or delivered to the wrong place because of incorrect details provided at checkout, though we'll always do what we can to help recover a misdirected parcel.

If you spot a mistake after ordering, email us immediately at dirtypawsza@gmail.com — if the order hasn't shipped yet, we can usually fix it.